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Terms of Service

Last updated: April 12, 2026

1. About the Service

TableOS provides a cloud-based restaurant management platform ("Service") accessible at tableos.co. The Service includes online ordering, reservation management, QR menu, and restaurant website tools. By using the Service, you agree to these Terms.

2. Eligibility

The Service is available to registered businesses operating in Romania. You must be at least 18 years old and have the legal authority to bind your business to these Terms.

3. Account Registration

  • You must provide accurate and complete registration information
  • You are responsible for maintaining the security of your account credentials
  • You must notify us immediately of any unauthorized access
  • One restaurant per account unless otherwise agreed

4. Subscription Plans and Pricing

  • Starter: 49 RON/month — Online ordering
  • Growth: 89 RON/month — Online ordering + Reservations
  • Pro: 129 RON/month — All modules including QR menu

All prices include VAT. Billing is monthly. You may upgrade, downgrade, or cancel at any time. Cancellation takes effect at the end of the current billing period. No refunds for partial months.

5. Zero Commission

TableOS does not charge commission on orders processed through the platform. The only costs are the fixed monthly subscription fee and standard payment processing fees charged by Stripe (approximately 1.4% + €0.25 per transaction for EU cards).

6. Payment Processing

Online payments from restaurant customers are processed via Stripe Connect. Funds are transferred directly to the restaurant's connected Stripe account. TableOS does not hold or intermediate funds. The restaurant is responsible for configuring and maintaining their Stripe account.

7. Restaurant Responsibilities

  • Ensure menu information (prices, descriptions, allergens) is accurate and up to date
  • Fulfill orders in a timely manner
  • Honor confirmed reservations
  • Comply with local food safety and business regulations
  • Respond to customer complaints and inquiries
  • Maintain valid business licenses and permits

8. End Customer Terms

End customers placing orders or making reservations through TableOS are entering into a direct relationship with the restaurant. TableOS facilitates the transaction but is not a party to the contract between the customer and the restaurant. Complaints about food quality, delivery, or service should be directed to the restaurant.

9. Intellectual Property

The TableOS platform, including its design, code, and branding, is our intellectual property. Restaurant content (menus, images, descriptions) remains the property of the restaurant. By uploading content, you grant us a license to display it on the platform.

10. Data Protection

We process personal data in accordance with GDPR and our Privacy Policy. The restaurant acts as a data controller for customer data collected through orders and reservations. TableOS acts as a data processor on behalf of the restaurant.

11. Service Availability

We strive for 99.9% uptime but do not guarantee uninterrupted service. We may perform scheduled maintenance with advance notice. We are not liable for losses caused by service downtime.

12. Limitation of Liability

To the maximum extent permitted by law, TableOS is not liable for indirect, incidental, or consequential damages. Our total liability is limited to the amount you paid in subscription fees during the 12 months preceding the claim.

13. Termination

Either party may terminate the agreement at any time. We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or fail to pay subscription fees after a 14-day grace period.

14. Governing Law

These Terms are governed by the laws of Romania. Disputes shall be resolved by the competent courts of Bucharest, Romania.

15. Contact

For questions about these Terms:
Email: [email protected]

Terms of Service — TableOS